1. Information We Collect Collection

We collect information necessary to provide safe, effective home healthcare services to you and your family. This includes:

• Personal Identification: Full name, date of birth, gender, and government ID details required for care coordination.
• Contact Information: Phone numbers, email address, and home address for service delivery and communication.
• Medical Information: Health conditions, medical history, prescriptions, and care requirements shared by you or your doctor.
• Payment Information: Billing details, insurance information, and payment records for service invoicing.
• Communication Records: Records of WhatsApp messages, phone calls, and form submissions made to our team.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website.

2. How We Use Your Information Usage

Your information is used solely to provide and improve our home healthcare services:

• Coordinating and delivering appropriate medical care to your home
• Communicating with you about appointments, care plans, and updates
• Processing payments and managing insurance claims
• Ensuring the safety and quality of care provided
• Sending service reminders and health-related communications
• Improving our services based on feedback and usage patterns
• Complying with legal and regulatory healthcare requirements

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

3. Information Sharing & Disclosure Sharing

We share your information only in the following limited circumstances:

• Healthcare Providers: With nurses, doctors, and attendants directly involved in your care.
• Emergency Situations: With emergency services or hospitals when required for your safety.
• Legal Requirements: When required by law, court order, or government regulation.
• Service Partners: With trusted partners such as diagnostic labs or medical equipment suppliers, under confidentiality agreements.

4. Data Security Security

We implement appropriate technical and organisational measures to protect your personal information:

• Secure storage of all patient and contact records
• Limited access — only authorised staff can view your information
• Regular security reviews and staff training on data protection
• Secure communication channels for sensitive health information

While we take all reasonable precautions, no method of data transmission is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

5. Your Rights & Choices Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Objection: Object to the processing of your data for certain purposes.
• Withdrawal: Withdraw consent for communications at any time.

To exercise any of these rights, please contact us using the details at the bottom of this page.

6. Cookies & Tracking Cookies

Our website uses cookies and similar technologies to improve your browsing experience:

• Essential Cookies: Required for the website to function correctly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

7. Third-Party Services Third-Party

Our website and services may use the following third-party platforms:

• WhatsApp (Meta): For patient communication and booking confirmations.
• Google Analytics: For website performance tracking.
• Google Maps: For location display on our website.
• WordPress & Elementor: For website hosting and content management.

These services have their own privacy policies. We recommend reviewing them independently.

8. Children's Privacy Children

Orange Healthcare Services provides care to patients of all ages, including children. When we provide services to minors:

• We collect information with the explicit consent of a parent or legal guardian.
• Medical records of minors are treated with heightened confidentiality.
• Parents or guardians may request access to, or deletion of, their child's information at any time.

9. Changes to This Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

• The updated policy will be posted on this page with a revised date.
• We may notify existing patients via phone or WhatsApp for material changes.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: